Archives May 2025

Unlock Understanding: 5 Questions to Navigate Strong Disagreements

In a world of increasingly polarized opinions, truly understanding someone with whom you strongly disagree can feel like an impossible task.  But what if the key lies not in arguing harder but in asking smarter?  Research by Philip Fernbach (https://www.philipfernbach.com/) offers a fascinating insight, particularly around what he calls the “illusion of explanatory depth”: people often overestimate their understanding of complex issues.  This overestimation can be a barrier; however, it also presents an opportunity for growth.

Find Philip’s book here: https://www.amazon.ca/Knowledge-Illusion-Never-Think-Alone/dp/039918435X

The Hidden Gap: The Illusion of Explanatory Depth

Fernbach’s work suggests that we often believe we understand complex topics with a clarity we don’t truly possess.  However, when gently encouraged to explain the actual mechanics or detailed implications of our beliefs, we may notice the gaps in our understanding.  This moment of recognition—realizing we don’t grasp something as well as we thought—can make us more receptive to other viewpoints and less fixated on our initial stance. It’s not about proving someone wrong but about inviting a more thorough exploration of what they believe and why.

Bridging the Gap: Questions for Deeper Understanding

So, how can we leverage this psychological insight in our conversations?  Inspired by Fernbach’s research, here are five questions designed to help you bridge the understanding gap when faced with strongly differing opinions.  These aren’t “gotcha” questions; when approached with genuine curiosity, they serve as invitations to explore the landscape of belief together.

  1. The “How Exactly?” Question: “Could you walk me through the step-by-step process of how you see [their stated policy/idea] achieving its intended goals?  What are the key mechanisms at play?”
    • Why It Works: This question directly taps into the “illusion of explanatory depth.” Instead of debating the overarching goal itself, you’re directing curiosity towards the implementation and the presumed causal chain.  It encourages the other person to move beyond a general assertion to a more detailed explanation—a process that may uncover complexities or unforeseen obstacles they hadn’t fully considered.
  1. The “Ripple Effect” Question: “If [their stated policy/idea] were put into action, what do you anticipate as some of the immediate and longer-term consequences, both positive and negative, across various areas or groups?”
    • Why it Works: This encourages them to consider the broader, multifaceted impacts of their position.  The conversation can then shift from a simplistic “right vs. wrong” dichotomy to a more nuanced discussion of various outcomes and potential trade-offs.   Acknowledging possible negative consequences (even if they firmly believe the positives outweigh them) demonstrates a more comprehensive and thoughtful consideration of the issue at hand.
  1. The “Foundations” Question: “What are some of the underlying assumptions or core principles that lead you to this particular conclusion about [the issue]? Can you help me understand how those principles apply here?”
    • Why it Works: This question gently seeks to uncover the foundational values or beliefs that shape their opinion.  Understanding their starting point, even if you do not personally agree with it, can make their position more comprehensible and less arbitrary or inexplicable. It’s about seeing the architecture of their argument from the ground up.
  1. The “Devil’s Advocate” Question: “If you were trying to explain the strongest arguments against your position to someone who agreed with you, how would you phrase them? What aspects of those counterarguments, if any, do you find have some validity, even if they don’t change your overall view?”
    • Why it Works: This encourages individuals to engage with opposing views in a charitable manner and demonstrates that they have genuinely considered alternatives.  It can be a powerful method to highlight potential areas of common ground or, at the very least, to foster a mutual acknowledgment of the issue’s complexity.
  1. The “What If?” Question: “What kind of evidence or scenario might lead you to reconsider or modify your current view on [the issue]?”
    • Why it Works: This question investigates the circumstances in which their view may be falsifiable or adaptable.  A readiness to consider what could change their mind often indicates an openness to further learning and discussion.  Conversely, an inability to conceive of any such evidence may suggest a more dogmatic or closed stance.  Critically, it also helps clarify the very foundation of their conviction and what supports it.

The Gentle Art of Asking

It’s crucial to remember that the power of these questions lies significantly in their delivery. 

When you ask, your tone should express genuine curiosity and non-judgment. 

The objective isn’t to “trap” them in an intellectual corner or to “win” the argument. 

Instead, the goal is to foster a deeper mutual understanding by encouraging detailed explanations and thoughtful self-reflection—both for them and, quite possibly, for yourself.

Read  about ‘No Good Can Come Out of a Conversation That Starts With You Idiot

Towards More Meaningful Dialogue

Navigating disagreements is rarely easy, but by drawing on insights such as the “illusion of explanatory depth,” we can equip ourselves with more constructive tools for addressing them.  

These questions aren’t magic wands; however, they offer a pathway to move beyond surface-level arguments, uncover hidden complexities, and perhaps find unexpected commonalities or, at the very least, a clearer understanding of why someone holds their views.

In a world that often feels fractured, fostering a bit more understanding can go a long way.

Thanks for reading. Please reply at any time with questions or feedback for our Team.

When you’re ready, here are a few ways we can help:

  1. Work with me 1:1: Book a coaching or strategy session to help you achieve your goals for 2025 and beyond!
  2. Book me for your next keynote or event. This message is not just “another keynote.” It inspires, engages, and accelerates you, your Team, and your organization to success!
  3. Organizational Consulting: I have never met a leadership Team that was too stupid to be successful, but he has met teams that were too dysfunctional to succeed.

    I am a consultant for leaders who want to make their organizations more effective & more robust. And I do two things:

    • I help leadership teams become more robust, better aligned, and clear about their work. I also help develop culture and employees.
    • I help organizations struggling with politics, confusion, morale, productivity, turnover, wasted time, money, and energy.

7 Check Up Questions To Diagnose Your Team

It’s straightforward to be on a sports Team.  You know your position, what is expected, and who’s with you and who’s against you.

The rules are clear.

In organizations, things are more ambiguous.  Often, you’re not entirely clear about your role, the expectations placed on you, the expectations of others, the rules, and what success looks like.

Let me offer a model to check the health of your Team and make things clear.

Each section considers the people you serve and those you work with.

Vision

Often, “teams” are a loose collection of people who happen to work on the same project and usually appear more like a conglomerate and less like a single unit.

Simon Sinek would ask, ‘Why.’

In other words, what are we all working to achieve?

If there’s no shared vision, is this even a Team?

Two questions you might wrestle with:

Who are we helping?

To successfully serve, you need to know who you serve.  Savvy marketers make their ideal customers’ avatars real.

Who is your Team serving?

What dent are we making?

If you step away from the inbox and your calendar for a moment, what can your team achieve?

What will be different if your Team is successful in all they do?

If that’s unclear or just a little bit “meh,” then perhaps there’s work to be done to clarify the why.

Read more about the importance of clear missions.

Communications

What’s the data?

Communication has two parts: the data (the facts) and the judgments (our opinions about the facts).

What’s interesting is just how easily we slip from one to the other or how quickly judgments come to resemble facts.

As you make decisions as a Team, ask yourselves, “What do we know to be true?”

What do you want?

An essential element of leading teams is understanding wants and needs.

If you find yourself at odds with someone on your Team, one of the most powerful things you can do is ask them what they want and share what you need.

First, it’s shocking how hard it can be to articulate what you want.

Second, it’s shocking how quickly that knowledge can remove superficiality and focus the conversation on what matters.

Read about communicating

Connection

Who matters?

You can’t treat everyone as if they were equally important to the Team’s goals and ambitions.

Who’s on the A-List among your stakeholders? If you could have only five names, who would they be?

I bet that you’re probably underserving your ‘A-List.’ How could you give them the support and service that they deserve?

Who is on the B-List? You are probably over-serving these stakeholders.

How can you scale back here, so you can direct more time and effort to your A-List?

Accountability

What’s the promise we’re making, and to whom?

Our very first question was, “Who are we helping?”

Now ask, “What’s the promise we’re making to them, and how are we doing delivering on that promise?”

Where are the soft spots?

Where do you need to lift your game?

How can I help?

Ironically,  one of the ways we break promises is by over-delivering

We think we know what’s wanted, so rather than check it out and get clear, we leap in and start doing stuff.

Before rushing in, slow down and clarify how you can help them.  Sk, “What do you need from me?”

 

Final Thoughts

Here is your four-point health check for your Team.

The questions may not always be easy to answer, but the answers are vital to your success.

Get clear on the questions, and you will raise your Team’s impact, happiness and focus.

Leading Through the Unpredictable: Embracing Courage in a Time of Change

We live in a world where the illusion of absolute control has been shattered.

For too long, we have believed that our systems can predict and manage every crisis perfectly, swiftly restoring stability.  Yet reality often proves otherwise, exposing large and small institutions to the harsh light of perceived failure.  Regardless of its fairness, this perception reshapes our world.

Reacting to immediate pressures and dwelling on past missteps will only hinder our ability to move forward.  The challenges we face do not respect boundaries; they permeate every aspect of our society, demanding a response that transcends traditional structures.

In pursuing solutions, we must acknowledge the existence of “wicked problems” – those complex issues where conventional approaches fall short, and solutions often create new, unforeseen problems.  We must embrace the inherent uncertainty of change, learning to navigate ambiguity instead of futilely attempting to eliminate it.

A timeless lesson shared by a Nakoda Elder offers a powerful analogy: when faced with a massive storm, most creatures flee, attempting to outrun the crisis.  The Bison, however, turns directly into the storm, weathering its force and emerging on the other side far more quickly.  Those who flee to exhaustion are inevitably overtaken.

Like the Bison, leaders must possess the courage to confront challenges head-on. Change will irrevocably reshape our organizations and our roles as leaders.  We may face unexpected losses, and our existing systems may prove inadequate. The very nature of work may undergo a fundamental shift, demanding adaptability and foresight.

To not merely survive but thrive, we must:

  • Shift from Reactive to Proactive: Delegate day-to-day operational issues, freeing yourself to focus on strategic vision.
  • Envision the Future: Begin planning for the post-change landscape, anticipating and shaping its impact.
  • Invest in Your Team: Develop your people, equipping them with the skills and resilience needed to emerge stronger.
  • Prioritize Effectiveness over Efficiency: Focus on replicating successful Team dynamics rather than solely optimizing processes.

Now, more than ever, we must return to fundamental principles: clear communication, strong relationships, and grounded leadership.  Here are some ways to begin:

  • Facilitate team-building exercises to strengthen cohesion.
  • Collaboratively develop a unifying Team rallying cry.
  • Offer a listening ear for coaching, problem-solving, or simply providing support.

For those requiring more profound assistance, further options, including organizational coaching, are available to guide you through this period of transformation.

This is a call to courage.

This is a call to leadership.

This is a call to face the storm.

More Than Just Survival: Why Any Business, Regardless of Size, Needs a Strategic Plan

Many small business owners are immersed in a daily hustle—managing operations, serving customers, and putting out fires. The idea of stepping back to create a formal “strategic plan” might seem like a luxury reserved for large corporations with dedicated planning departments. However, neglecting strategic planning is a missed opportunity that can hinder growth and resilience. A well-thought-out strategic plan isn’t just paperwork but a vital roadmap for success, regardless of your company’s size.

Here’s why even the smallest businesses benefit immensely from strategic planning:

  1. It Provides Clarity and Direction (Your North Star)

Without a plan, a business can easily drift, reacting to immediate demands rather than proactively moving towards long-term goals. A strategic plan begins by defining your Vision (where you ultimately want to go) and Mission (your purpose and how you’ll achieve the Vision). This clarity is a compass, guiding every decision, from hiring to marketing to product development. It ensures that everyone on your team, even if it’s just a few people, understands the ultimate destination and the core purpose behind their work.

Read more about bringing clarity to your team

  1. It Enables Focused Action and Resource Allocation

Small businesses operate with limited resources—time, money, and workforce are precious. A strategic plan helps you prioritize. Setting clear goals and time-bound strategic objectives allows you to identify the most critical actions needed to move the needle. This will enable you to allocate your limited resources effectively, focusing on initiatives that directly support your Vision rather than spreading yourself too thin or chasing every fleeting opportunity. It helps answer the crucial question: “What should we be doing right now to get us closer to our goals?”

  1. It Fosters Team Alignment and Accountability

Even in a small Team, ensuring that everyone is pulling in the same direction is crucial. A strategic plan clarifies roles, responsibilities, and expectations. When the plan outlines key initiatives and accountabilities, Team members understand how their contributions fit into the bigger picture. This shared understanding builds cohesion, improves communication, and fosters a culture where everyone feels responsible for contributing to the company’s success. It moves beyond merely hoping everyone knows what to do to ensure they understand their collective roles.

Read more about accountability

  1. It Encourages Proactive Problem-Solving and Adaptability

The business environment is constantly changing. Strategic planning isn’t about creating a rigid, unchangeable document; it’s about building a framework for navigating uncertainty. The process involves identifying potential challenges and thinking through mitigation strategies before they become crises. It also establishes ways to measure progress towards your objectives, allowing you to see what’s working and what isn’t. This enables you to adapt, pivot, and make informed adjustments to your strategy based on real-world results and changing market conditions, rather than being caught off guard.

  1. It Lays the Groundwork for Growth and Sustainability

Whether your goal is expansion, increased efficiency, or succession planning, a strategic plan provides the foundation. It compels you to think beyond the present and consider what structures, processes, skills (like People Development or Process Improvement), and technologies are necessary for future success. This forward-thinking approach positions your business for survival, sustainable growth, and long-term viability.

Getting Started

A strategic plan for a small business doesn’t need to be a hundred-page tome. It can start simply: define your Vision, set key goals for the next 1-3 years, outline the main actions required to achieve them, and assign responsibilities. The most crucial step is to initiate the conversation and commit to the process.

Contact Steve to start a conversation

Investing time in strategic planning is an investment in your business’s future. It provides the clarity, focus, accountability, and adaptability needed to navigate challenges, seize opportunities, and build a thriving, resilient enterprise.

Don’t let your business merely react to the present – give it a clear path to the future.

 

Thanks for reading. Please reply at any time with questions or feedback for our Team.

When you’re ready, here are a few ways we can help:

  1. Work with me 1:1: Book a coaching or strategy session to help you achieve your goals for 2025 and beyond!
  2. Book me for your next keynote or event. This message is not just “another keynote.” It inspires, engages, and accelerates you, your Team, and your organization to success!
  3. Organizational Consulting: I have never met a leadership Team that was too stupid to be successful, but he has met teams that were too dysfunctional to succeed.

    I am a consultant for leaders who want to make their organizations more effective & more robust. And I do two things:

    • I help leadership teams become more robust, better aligned, and clear about their work. I also help develop culture and employees.
    • I help organizations struggling with politics, confusion, morale, productivity, turnover, wasted time, money, and energy.

The Unintended Compass: When Leadership Values Emerge by Accident

We often perceive leadership values as thoughtfully crafted principles outlined in mission statements and reinforced through formal training.

What happens when these values are unintentionally shaped by circumstance, habit, or oversight? “Accidental leadership values” are those unspoken norms that guide behaviour, often without conscious awareness, and can significantly impact an organization’s culture.

These values are not necessarily negative; they can reflect positive adaptations to unique situations. Consider a Team facing a crisis: they might develop an “all-hands-on-deck” mentality, where collaboration and rapid problem-solving become ingrained. This incidental value, born out of necessity, can foster a strong sense of camaraderie and agility.

However, accidental values can also be detrimental. For example:  

  • The “Silence is Compliance” Value:
    • A culture of silence can develop in environments where dissenting opinions are regularly overlooked. Employees believe voicing their concerns is futile, suppressing innovation and critical thinking.

Read more about using silence to your advantage

  • The “Work Over Everything” Value:
    • When leaders publicly work long hours and remain perpetually available, they unintentionally foster a culture that undermines work-life balance. This can result in burnout and diminished employee well-being.  
  • The “Every person for themselves” Value:
    • A distrust culture can emerge when Team members’ competition is high and collaboration is low. This may lead to withholding information and foster a toxic work environment.

These accidental values often arise from the following:

  • Unconscious Behaviours: Leaders may unintentionally reinforce certain behaviours through actions and reactions.  
  • Lack of Clear Communication: Employees rely on their interpretations to bridge the gap when values are unclear.

Read more about being the Chief Reminder Officer

  • Organizational Inertia: “That’s how we’ve always done it” can sustain outdated or harmful norms.  

The Importance of Awareness:

The key to managing accidental leadership values is awareness. Leaders ought to:

  • Reflect on Behaviour: Regularly evaluate actions and their impact on the Team.
  • Encourage Feedback: Foster open communication and actively seek input from employees.
  • Define Explicit Values: Clearly articulate and reinforce the organization’s desired values through consistent actions.
  • Foster a Culture of Openness: Cultivate an environment where employees feel safe challenging norms and proposing improvements.  

By shedding light on these unconscious values, organizations can ensure that their culture aligns with their goals.

They can turn unintended values from potential liabilities into intentional assets, promoting a more positive and productive work environment.

 

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