LEADING THROUGH SCARY TIMES

Who would have thought that a worldwide pandemic would be the least of our worries a few years ago?

The pandemic seems quaint now that Europe and the Middle East are on the verge of the Third World War.

We watch the news with fascination and horror over recent events and concerns.

I have spent time with clients, prospects, and friends, and most are deeply concerned by recent events. Many fear for their families, communities, lifestyles, and livelihoods.

In short, they are scared and living in scary times.

If you are a leader, you are responsible for dealing with scary times, for your conduct impacts not only those in your personal life but also employees.

What follows are several thoughts for leaders concerning yourself, your family, your company, and your community.

Leading Yourself through Scary Times

Your employees deserve better than you being an ass.

1)  Watch your stress – A contagious virus or an insurrection is undoubtedly something to take seriously. Nothing is gained, however, from adding stress and anxiety to the situation. It is a challenge dealing with these big hairy ugly problems that are entirely out of your control. Still, if individuals in leadership positions exhibit unnecessary anxiety or stress, one problem turns into two: the original problem and our stress level. It can be helpful to remember that few things are either as good or as bad as reported.

If you feel anxious, turn off the TV, Twitter or the radio, disconnect for a couple of hours from the relentless pounding of hyperbolic news and get outside. Distance and open space give perspective – something that is easily lost when caught up in the whirlwind.

2)  Take care of yourself – it is an excellent time to get some rest and make sure your health stays good. Eat well, exercise, and carve out some “you time” – this is not a selfish notion. It will help to ensure that your decision-making remains sound.

3)  Know that it will end – It is unhelpful to put a date on the calendar when you suspect things will be better because you have no control over that.

In the middle of crises, the world seems to shrink around us, and all we can see is the scary mess of the current situation. At those times, it is helpful to raise your chin just a bit, look out further, and remind yourself that time will move on and things will improve.  

Leading your Family through Scary Times

1) Don’t get too caught up in business – If you are a leader within your organization, you are rightfully concerned about your business and your employees. Attend to that, but don’t lose sight of your family. They may also be scared. Your kids need to see a parental role model who projects strength and calmness. Your significant other needs a full partner. You need not have all the answers – you need to be there – not just in body, but fully present with your heart, mind and ears.

2)  Be Together – Scary things can sometimes make us reassess what is important in our lives. We can often get great strength from our family and friends – and we should openly turn to them at times of stress. 

Read about being exceedingly human.

Leading your Company through Scary Times

1)  Opportunity #1 – I recently talked with a good CEO who noted that as his company has been reacting to the rapidly changing operational landscape for their business, they have come up with some ideas that should have been implemented earlier. Adversity sometimes gives us the kick in the rear needed to make changes we should have made long ago.

2)  Opportunity #2 – If you are in a leadership position, make sure to note those staff members who show up ready to help when you need it most. It is a chance to identify your real Stars – the people you want to invest in.

3)  Opportunity #3 – Do your best to treat your staff well through this difficult period. The company is under stress, but so are your employees and their families – they are scared too. You are on stage right now. Your employees are watching how you respond. Thoughtful acts of kindness and understanding will be magnified and remembered – so act accordingly.

4)  Opportunity #4 – This is a hard one, but accept there will be a financial hit. That is how the world works: things go up and down. When customers are being hit with adversity and are fearful, be as generous as you can with customers under stress. When you respond to their needs with understanding and kindness, you are taking the opportunity to improve your business relationship toward more of a full partnership. 

5)  Be the Chief Reminder Officer – More is better regarding communication. In the present situation, many will be working remotely for the first time. Don’t worry if your communication is repetitive – repetition can be reassuring. It is also okay to share concerns – your employees are not children and can deal with reality. If you fail to communicate, their imagination will fill in the gaps with fears worse than reality.

Read about being the CRO

Closing Thoughts

Watch for Emotional contagion – There is a psychological phenomenon called emotional contagion that can infect a group, a business, a town, and even a nation. It refers to a human tendency to mirror or take on the emotions of those with whom we interact. It is particularly evident when the emotion being spread is fear – and as mentioned above, fear is the emotion that negatively impacts decision-making, which is one of the most important things a leader must do. 

Humans are drawn to drama, and the pessimists among us seem odd to enjoy being on stage – those two factors make for a bad combination. You can help to stop the spread of emotional contagion  by:

  1. Being mindful of the phenomenon so you can resist it,
  2. not constantly reading the latest “news” on the concerning situation at hand from such questionable sources as your inbox, Facebook, and Twitter,
  3. staying informed, but only at reasonable intervals and exclusively from reliable sources,
  4. stop making every conversation in your day about the frightening topic,
  5. actively reminding yourself and others of the blessings all around, and
  6. graciously accepting what you can and cannot control.

You, my friends, will successfully come through this and even thrive if you focus on taking care of yourself, your family, your business, and your community.

And remember the great Canadian philosopher, Red Green, advice:

Can you be friends with people you might have to fire?

Can you be friends with people you might have to fire?

Recently I was interviewed for the Cherry Health Podcast.

It was a wide-ranging conversation about leadership, with thoughtful questions and a nice blend of humour.

Dr. Jordan asked about being friends with your team members. I paused and responded with a question of my own … Can you be friends with people you might have to fire?​

You can watch my full response below.

And I ask, what do you think? 

Can you be friends with people you might have to fire?​

The Top 5 Most Read Blogs Of All Time

5 Steps To Calming The Waters When A New Boss Enters The Pool

… of all the things that can cause ripples in our ‘pond,’ changing leaders should be considered the equivalent of doing a cannonball dive into the water …

A quick note from Steve:

This article focuses on the new manager or leader, but the discussion can apply to anyone taking on the role of ‘New Boss.’

Enjoy.

 

As leaders, we often consider organizational changes that impact our culture or progress toward successfully achieving our goals.

The change could be a location change, IT changes, new strategic plans, economic downturns or a myriad of organizational changes that can cause ripples in our corporate waters.

In my experience, one of the least managed organizational changes is a leadership change.

And of all the things that can cause ripples in our ‘pond,’ changing leaders or managers should be considered the equivalent of doing a cannonball dive into the water.

An additional complication is that boards of directors increasingly seek leaders from outside their organization. 

In 2017, 44% of US companies & organizations searching for new leadership hire from outside the organization.

Often, outsiders are chosen to deliver strategic course corrections, restructures, mergers, culture change, or digital transformation, and under short timelines, incoming leaders or managers need to have a deep understanding of their leadership competencies and effectiveness. 

 

The new leaders or managers as an organizational change challenge.

Most incoming leaders or managers, internal or external, get off to a rocky start. 

Society for Human Resource Management research shows that 58% of senior leadership hires struggle in their new positions after 18 months. 

18 months!

Therefore, carefully planning a new chief executive’s integration is crucial. 

 

What is the key to success? 

Your success must be gained by building momentum across the whole organization.

Not by acting frenetically but by thoughtfully choosing the speed to help the organization mobilize, execute, and transform effectively. 

The incoming leader or manager must need to:

  • gain knowledge of board expectations,
  • understand the bench strength of the leadership team, and,
  • appreciate the organization’s culture.

This will help leaders or managers understand when to gather insights when to make fact-based decisions, and when to execute quickly.

 

Five steps to speed up new leaders or managers’ integration

In my experience, new leaders or managers who take the following five steps have the best chance at successful acceleration.

 

  1. What are your unique strengths?

The characteristics that have served you well so far may not lead to success in a new role as a leader or manager. 

Success in your new role depends on navigating the organization’s current cultural context and quickly understanding the roadblocks to performance. 

Self-awareness is crucial. The ability to reflect upon and assess one’s strengths, weaknesses, and leadership style will enable proper planning on how to change the culture and increase performance.

Consider the following questions to help align your and the organization’s unique strengths: 

  • Why was I hired for this role; what is my differentiation?
  • What is my vision for this organization? 
  • What distinctive strengths can I leverage in this context? 
  • What might derail me within this organization?
  • How do I become more self-aware and plan for my blind spots? 
  • What do I hope my legacy will be?

 Read the seven career-saving questions you should ask before starting a new project.

  1. Build an adequate influence base.

External leaders or managers are typically brought in to drive transformational change.

Everyone expects change, so every move of the new leader or manager is evaluated and scrutinized for meaning. 

Understanding the formal and informal sources of influence within an organization takes time.

You need to talk to your people to get a clear view of what they love and hate, what they see as most broken, and what excites them. 

As a new leader or manager, you will be under a lot of pressure—from the board, your leadership team, and the culture itself—to show up and make change happen quickly. 

Don’t fall into the trap of making big decisions too quickly—you don’t know enough to know whether they are the right decisions. 

Getting to know the key stakeholders will help new leaders or managers develop a plan to build relationships that can quickly transform influencers into advocates.

Addressing the following questions is a significant next step: 

  • How do I identify the key influencers? 
  • Where are the real influencers within the organization below my leadership team?
  • What questions should I ask key constituents to build my knowledge base?
  • How do I effectively structure a listening tour?
  • How will I structure my story and share my vision for the organization?

Want To Explore This Topic Further?

Join the Better Leader Inner Circle On Thursday, May 23 at 11:00MT/1:00ET

Click Here To Register And Get A Recording If You Can’t Attend 

  1. Define success and priorities.

Incoming leaders or managers typically align highly with the board and other senior executives regarding what constitutes success and what the priorities are. 

The new leaders or managers need a detailed definition of success and what needs to be addressed first. 

It is essential to take the time to define the high-impact opportunities that will impact customers, products, systems, and people. 

Careful management of the first 100 days is critical to the success of the new leaders or managers. 

This is the time when the stakes are high for both the organization and the reputation of the incoming leaders or managers. 

Ideally, the 100-day playbook will accelerate the integration of new executives into their new environment while prioritizing quick wins and longer-term strategic capabilities.

Addressing the following questions will get leaders or managers started on this step: 

  • What are the performance indicators for this role?
  • How will my performance be evaluated in six months and a year? 
  • How (and from whom) will I receive feedback?
  • How will I get oriented to our markets, customers, and organization?
  • How will I get clarity on and manage board expectations? 

Read more about managing competing priorities.

  1. Mobilize the top team quickly.

Most often, a new leader or manager makes changes to the senior team. 

In 2017, 91% of S&P 500 companies indicated that changes in leaders or managers would accompany changes at the director or senior executive levels.

Given the change agenda, new external leaders or managers need to develop an understanding of the senior team’s performance and quickly make decisions on how to bolster the team’s effectiveness.

Addressing the following questions will help new leaders or managers shape and mobilize their top teams: 

  • How will I assess my team’s baseline level of performance?
  • What are the business goals or outcomes for which my team members are mutually accountable?
  • How will I determine membership on my top team?
  • What operating norms do I think are needed on this team?
  • Who will support me in developing my team to accelerate performance?

 

  1. Shape the culture

Organizational culture is a crucial driver of change and a barrier to execution. 

In my experience, everyday cultural strengths and liabilities have become so ingrained and automatic that they are not questioned. 

If the cultural fit between the new leaders or managers and the organization is off, execution can feel like pushing a rope.

This challenge has been defined as the Culture Eating Strategy’s lunch because dysfunctional cultural habits can chew up any improvement the new leaders or managers try to make. 

A major study shows that 70% of all change efforts fail to achieve their objectives. 

The new leaders or managers must quickly become familiar with the cultural values, unwritten rules, and practices of their new organization. 

Addressing the following questions will give new leaders or managers a cultural grounding:

  • What are the strengths and liabilities of the current culture?
  • How do I shape the culture to align with our new strategic direction?
  • How do I improve high-performing behaviours such as accountability and collaboration?
  • How can I better understand the shadow of my leadership team?
  • What is the execution effectiveness of my organization?

 Read more about culture.

Conclusion

Newly appointed leaders risk failure unless they address the obstacles to their organizational and personal success. 

If poorly made, a new leader or manager’s initial set of decisions and actions will create unintended consequences that will be difficult to reverse. 

Therefore, initial actions and decisions must be carefully planned.

An acceleration requires new leaders or managers to:

  • assess and develop themselves to be most effective in the new context; 
  • understand their organization’s influencers and culture, 
  • how to leverage both for success; 
  • develop a detailed and shared understanding of success and priorities, and 
  • mobilize their top team. 

Those who take the time to do so put themselves on the best path toward lasting success.

Want To Explore This Topic Further?

Join the Better Leader Inner Circle On Thursday, May 23 at 11:00MT/1:00ET

Click Here To Register And Get A Recording If You Can’t Attend 

Why 75 Is The Single Most Important Number You Will Ever Need To Lead

What?

75%?

I have been in the leadership business for over 40 years and have worked with thousands of leaders, and I have found people consistently struggle with the same three things:

Time;

Making Decisions; and,

Energy.

 Well, Ladies and gentlemen -Drum roll-  here for your leadership pleasure is the 75% solution:

Time:

A great friend of mine, Hugh Culver, used to speak a lot about time management. The first time I met Hugh, he gave me productivity advice that I started using immediately following the workshop and still use to this day.

 Hugh made the point that, as leaders, we should not schedule more than 75% of the available time in our calendars.

 If you jam your calendar full of back-to-back appointments, you will never have time to deal with all of the things that you need to do, from the inevitable emergency to walking around talking and checking in with team members to going to the bathroom.

 read more about time & millennials

Decisions:

One of my all-time favourite leaders is General Norman Schwarzkopf. He is best known as the Commander of all the Coalition Forces during the 1st Gulf War, and he said that the quality of your decisions would not increase beyond knowing 75% of the available information.

 His point is that at a certain point, you have all the information you need to make a good decision. Trying to gather more information will seldom improve that decision. In common parlance, avoid analysis paralysis.

Learn about making good decisions.

 Energy

Have you ever pushed yourself to your maximum discomfort and physical ability threshold?

Once you hit that threshold when your mind believes you are done, your body only uses 75% of your energy.

Special Forces soldiers know that when you think you are done, your body can still do 25%—40% more. Humans are evolutionarily designed to have energy in reserve, so when you are trying to run down a mammoth or escape a sabre-tooth tiger, you feel you have nothing left to give. You still have a reserve, hopefully enough to either escape or bring dinner home.

Learn More about Sabre-tooth Tigers

5 Actions To Drive Alignment and Increase in Profit – And Who Doesn’t Want More Profit

Poor managerial behaviours negatively impact engagement, alignment, productivity, and retention.

Research has identified gaps between what people expect and their experience when working with their immediate manager.

Poor managers cost your company money when:

  1. They don’t set clear goals with their people.
  2. They don’t align goals to the team, departmental, and organizational objectives.
  3. They don’t check in on progress.
  4. They don’t provide feedback.
  5. They don’t adjust their style based on the needs of the employee.
  6. They don’t listen.
  7. They don’t change (without training and support).

How?

  1. They don’t set clear goals with their people.

 

About 70 percent of people want to have goal-setting conversations often or all the time, but only 36 percent do. When managers aren’t skilled in setting specific, trackable, relevant, attainable, and motivating goals, the result is multiple priorities, unclear action steps, and a poor line of sight on how work contributes to larger objectives.

“All good performance begins with a laser-like focus on goals,” so Identify 3 to 5 critical goals for each employee and make sure they are written down. Goals that are written down are 18 percent more likely to be achieved. Writing down the goal also makes it easier to review.

  1. They don’t align goals to the team, departmental, and organizational objectives.

Only 14 percent of organizations report that their employees understand their company’s strategy and direction.

When people don’t know where their company is going, they can work on projects that are out of step with organizational objectives.

Make sure all team members are working on the highest-priority tasks. Ask managers to check in and review priorities with their people. Ensure the work is meaningful, on target, and contributes to overall organizational goals.

  1. They don’t check in on progress.

More than 73 percent of people want to have goal-review conversations often or all the time, but only 47 percent do. And 26 percent say they rarely or never discuss current goals and tasks.

What gets measured gets managed.

Research conducted at Dominican University in California found that people who write down their goals, share them with someone else, and have regular weekly check-ins are 30 percent more likely to achieve those goals than people who do not.

  1. They don’t provide feedback.

Research shows that 67 percent of people want to have performance-feedback conversations often or all the time, but only 29 percent do. And 36 percent say they rarely or never receive performance feedback.

Without feedback, people don’t have a way to make course corrections or to know how they are doing until it’s late in the process. No one feels good when work must be redone because of a lack of feedback.

A few key attributes of good feedback are:

– Focus on observable behaviours, not personality traits. Feedback should be clear and directive and should focus on concrete actions.

– Keep a positive end goal in mind. Paint a positive picture of the desired outcome that gives people a vision to work toward.

– Offer to be an accountability partner. Change is hard. Offer to provide appropriate direction and support as needed.

  1. They don’t adjust their style based on the needs of the employee.

Nearly 54 percent of managers use the same leadership style for all people in all situations, regardless of whether a direct report is new to a task or already an expert. Half the time, this results in a manager either over-supervising or under-supervising.

The best managers tailor their management style to the needs of their employees. For example, if an employee is new to a task, a successful manager will use a highly directive style with clearly set goals and deadlines. If an employee struggles with a task, the manager will use equal measures of direction and support. If the employee is an expert at a task, a manager will use a delegating style on the current assignment and focus instead on coming up with new challenges and future growth projects.

  1. They don’t listen.

When I ask clients and audience members, “What is the biggest mistake leaders make when working with others?” Forty-one percent of the respondents identified inappropriate communication or poor listening.

Here’s a three-step model to help managers slow down and focus on what people share.

– Explore—ask open-ended questions such as, “Can you tell me more about that?” or “How do you think that will go?” or “What does that mean?”

– Acknowledge—respond with comments such as, “You must be feeling …” or “So, if I hear you correctly, what you’re saying is ….”

– Respond—now that you understand the direct report’s point of view, you can carefully move forward with a possible response.

  1. They don’t change (without training and support).

Most new managers—60 percent—underperform or fail in their first assignments. Worse yet, as Harvard researcher Linda Hill has found, managerial habits developed by new managers often continue to hobble them for the rest of their careers.

With two million people across North America stepping into their first managerial position each year, getting people the training they need is critical.

Unfortunately, research shows that most managers don’t receive formal training until ten years into their careers!

I suggest you rethink the traditional approach to who gets trained in the organization.

My suggestions?

  1. Don’t hold your best people back—in fact, don’t hold anyone back. Why not train everybody who desires it?
  2. Show everyone you value them and are willing to invest in their development.
  3. Adopt inclusive policies that identify and provide people with the training they need to build leadership bench strength, bring out the best in people, and create a strong work culture.

Better leadership practices have been positively associated with increased engagement, alignment, productivity, and performance.

Research has identified that better leadership practices—if fully employed—could be worth as much as a 7 percent increase in profits!

For leadership development professionals, these seven areas provide an opportunity to take a more targeted approach to improve manager performance in each region.

Here are five ways to get started.

  1. Take a look at the overall design of your performance management process.

Conduct a quick internal assessment. Are managers following best practices in setting specific, motivating, attainable, relevant, and trackable goals? What percentage of employees have current goals written down?

Individuals and organizations achieve more when goals are identified, written down, and reviewed consistently.

Read more about performance management

  1. Double-check on goal alignment at the team and department level.

Make sure that all team members are working on the highest-priority tasks. Ask managers to check in and review priorities with their people.

Ensure the work is meaningful, on target, and contributes to overall organizational goals. Efficiency improves when everyone is clear on goals and moving in the same direction.

Read more about goal alignment.

  1. Please look at how much time your managers spend with their people.

Everyone benefits from regular coaching and performance review.

Monitoring progress and providing feedback are two key ways for a manager to stay involved and partner with an employee to achieve goals. I suggest leaders meet with their direct reports at least twice a month to discuss progress toward goals and to address employee needs for direction and support.

Read more about time management.

  1. Identify what individuals need to succeed in their high-priority tasks.

Managers need to adjust their leadership style to meet each person’s needs, depending on their experience and confidence with the tasks they are assigned.

With proper levels of direction and support, people can move through stages of development and reach peak performance faster.

Surprisingly, without training, only 1 percent of managers are skilled at identifying and delivering all four styles when needed, whether directing, coaching, supporting, or delegating.

  1. Review your performance review process.

In many organizations, goals are set at the beginning of the year and not seen again until the review process at the end of the year.

I recommend that managers conduct a series of mini-reviews throughout the year—every 90 days is the recommended standard. This allows leaders to make mid-course corrections. It also eliminates surprises for direct reports and keeps the partnership between the manager and direct report solid and vibrant.

 Read more about goals.

Final Thoughts

A renewed focus on leadership development can significantly affect an organization’s performance. Research shows that when managers meet the needs of their people, organizations benefit through higher levels of discretionary effort, work performance, and intention to remain and collaborate more effectively.

How are the managers in your organization impacting your bottom line?

Give your leadership development process a review.

Great managers aren’t born—they’re trained.

Get started today by emailing me at  Steve@StevenArmstrong.ca.

Don’t Require People To Have Solutions When They Bring You Their Problems – What To Do Instead

I’ve said it

You may have said it

You probably had it said to you.

It goes like this:

The boss proudly says: “I have an open-door policy!” And then they state, “Feel free to bring your problems to me, but bring a solution with it.”

Sounds good?

We believe we are creating high employee engagement.

We think we are encouraging creative thinking.

We hope we are developing future leaders.

 

What is wrong with that?

What if our high-minded, forward-looking leadership ideas are shutting people down?

Read more about words that shut you down

Let’s pull his apart:

First, you announced an ‘open-door policy, BUT’ … ‘but’ tells the listener that you do not mean what you just said. It implies there are conditions.

Then you say you want people to bring you their problems with the qualifications they need to get solutions.

If they had solutions, they wouldn’t need you to help figure it out.

You may very well have shut down all the people who are too afraid to bring problems to you because they don’t have a solution to recommend.

Having people come to your office is a demonstration of the power you have over them.

A better approach is to not hide behind your desk; narrow the power differential by going to them, to their workplace, so you can see what is going on.

Ask open-ended questions, like what is going on? Do you understand where your work fits into the company? Is there anything getting in the way of you meeting your objectives?

Read more about asking the right questions

What Does This Look Like?

I had an employee who made a series of small and seemingly insignificant requests whenever I stopped by his work site.

With each request, I listened and took it under advisement.

And I either addressed his suggestion or responded as to why I couldn’t.

Read more about building trust

Over time, we established a high level of confidence.

Eventually, he mentioned that a piece of equipment was being misused and offered a solution that saved over $50,000 in the first year.

He was a good employee and worked in another location than I did.

He’d seen bosses come and go and had no reason to trust that I would ever have fixed anything.

So, the odds of him walking into my office to share his ideas were slim to nil.

So, tell me something: how would my ‘bring me solutions, not problems’ speech work out?

π