From Breakdown to Breakthrough – How Steve Helped Rebuild a School’s Culture and a Leader’s Confidence
Client: Diana Stinn, Co-Founder of a pioneering Alberta-based school
Diana Stinn had spent two decades building a school from the ground up—leading with vision, heart, and grit. But 20 years in, that legacy was at risk. Trust within the team had unravelled. The culture had turned toxic. And Diana, once a confident leader, was questioning everything.
“It got to the point where I didn’t want to walk through the front doors. That’s how bad it was.”
That’s when she called Steve.
He didn’t sugarcoat it. He didn’t hold back. He helped her find a way through.
Steve started by listening—deeply and without judgment. Then, he laid out a plan: confidential interviews, honest insights, and a truth-filled report that held nothing back. It was a hard read.
“That report was brutal—but necessary. It said the things no one else was saying.”
Steve identified the people and patterns poisoning the culture. With his guidance, Diana made bold moves—ushering out toxic leaders and giving the rest a clear choice: change or move on.
The shift was immediate.
“Within days, the mood changed, and the culture improved by 50%. Within a month, it improved by 80%. We felt like a different organization.”
Coaching With Heart and Clarity
Steve didn’t just help clean up the mess. He stuck around. He worked with Diana and her team to rebuild, offering coaching, honest feedback, and regular check-ins that kept momentum going.
And for Diana? He was more than a coach. He was a lifeline.
“I didn’t need someone to fix it for me. I needed someone to help me talk through the pain, the stress, the injustice – Steve gave me space to do that. He reminded me I had what it takes.”
A Leader Women Trust
Education is a woman-led industry. Steve gets that. He brings a grounded, steady energy that builds trust quickly—even in emotionally charged environments.
“He doesn’t talk down to women. He listens. He supports. He tells the truth. That balance—of empathy and straight talk—was exactly what I needed.”
Diana has since recommended Steve to other women in leadership facing similar struggles.
Results That Matter
In just a few months, the culture was transformed. Toxic patterns were gone The team was aligned. Diana—once worn down and doubting herself—had her confidence back.
“Steve couldn’t erase what happened – but he helped me find meaning in it. He helped me lead again.”
New Beginnings
Today, Diana continues to work with Steve as her team grows and evolves. What once felt like the end became a powerful new beginning.
“Those were the hardest years of my life. Steve helped me walk through them – with honesty, heart, and just the right amount of push.”