When Good People Make Bad Decisions & Why ‘WHY’ Can Stop Them

This meme has been making the social media rounds lately, which sign caught your eye?

Both demand compliance, yet the one is an order and the on the right is a story that causes a physical reaction.

Why is that?

I believe that bad decisions are made when we do not understand why we are being asked to do something

if you always tell people why they’ll understand it better, they’ll consider it more important, and they’ll be more likely to comply.

And when the time is right, and you don’t have time to explain fully, they’ll trust you.

I am all about the explaining the ‘why’ through stories.

Explore more about talking to your people

Humans love stories. Story-telling is the most powerful human communication method. Our greatest leaders, teachers, and communicators know this.

A great story tells us why the hero takes his dangerous journey. Likewise, effective learning also contains the why element. The why ties facts together into a coherent, memorable story.

Why brings meaning to an employee’s actions, otherwise why do it? So, when you talk to your team build a coherent story that contains the why element to:

  • Increases employee understanding
  • Increases employee perception of importance
  • Increases employee compliance

It is the story that is important for all employees.

Feel the visceral power of the story in the DANGER sign on the right.

Have you ever been the victim of being a Board of Directors member or supporting staff?

Boards of Directors have been the subjects of many conversations lately. A close friend working with an agency that funds & supports not-for-profits told me that Board of Directors/Executive Director relationships are at an all-time low. Simultaneously I am hearing from more and more people who are disappointed with their involvement as Board members.

Why? In my opinion, there are a couple of reasons for this:

  1. Recent Federal legislation impacting Charities have raised the legal & fiduciary responsibilities of Boards and individual Directors. Therefore, people on Boards of Directors or considering joining a Board of Directors are taking that role much more seriously: and, rightfully so!
  1. Charities want to grow and expand and therefore are recruiting high-potential members to do that very thing. The very nature of those Board of Directors members causes them to question and make demands of the organization. This often rubs the senior staff person the wrong way.
  1. The CEO/ED is, in fact, the Board’s employee. YES … Employee! And I bet $100 that most Boards of Directors and most CEO/ED’s are not truly aware of what that means or the implications of that employee/employer relationship.
  1. The ED/CEO is often the founder or ‘founder-like’ of the organization. They put their heart & soul into it, and when the Board of Directors asks questions or challenges the staff person’s position, it becomes a very personal matter … emotions take over, and problems ensue.

The Point?

Boards of Directors should be considered the same as any team of the organization. To be certain, they are an important team as they are, or represent, the owners of that organization. The ED/CEO needs to understand that they are an important part of the organization, but they are not the ‘Owner.’

The Board of Directors must understand that they are the ED/CEO’s boss and must act as such. There are litanies of examples where that employee/employer relationship is so poisonous that the organization is put into peril. Boards have, sometimes, treated the ED/CEO is a manner that would never fly in the Board Members place of employment.

The Board of Directors and the ED/CEO should be like any other high-performance team. They should be competent, coordinated, collegial and focused on an unambiguous goal. And, to ensure High performance the Board should maintain a laser-like focus on the following aspects:

  1. The Right Role
  2. The Right People
  3. The Right Agenda
  4. The Right Information
  5. The Right Culture

Oh yeah, each member of this Team, volunteer or staff, should realize that they are not Hunter Harris and a group of activist shareholders taking over CP Rail; get over themselves; and, focus on what is truly important … the health of their organization and the people they serve

If this was of interest click here, read my thoughts about engaging volunteers

Read my thoughts on Trust … They can’t kill me … it’s against the rules!

As a young soldier and emerging leader, I was sent on a patrolling course to learn a vitally important skill in the infantry. In a sense, patrolling is the eyes & ears of the Regiment and often a way of reaching out and ‘touching’ the enemy. Patrolling happens at all times of the day, but more often in the dark, and the weather is no reason to put off a patrol.

This particular course was held in early spring on cold & wet ground, in cold & damp weather, eating cold & wet food and sleeping in cold & wet sleeping bags. It was terrible, but equally exhilarating & trying as any mental and physical test could ever be. Of the 25 guys that started, we were down to 15 through attrition & injuries.

The final ‘test’ for the course was a 25K patrol through swamps and over rocks and in even worse weather than we had experienced up till then. At the end of the patrol, we were expected to scramble up a significant hill on the edge of the water; the winds were blowing sleet straight into our faces so hard it felt like BBs were being shot at us.

The instructors started yelling and screaming at us to run up the hill. Looking up the mountain as we ran, it appeared like we were approaching the lip of a cliff that fell hundreds of feet into the water. There were instructors at the edge of the approaching abyss yelling and calling us to jump seemingly into thin air and then into whatever lay below. Were we lemmings being run to our death?

At a certain point, I am sure I was thinking, “I quit! I didn’t sign up for this! These crazy bastards are going to kill us!” But I remembered these instructors were my leaders, guys I knew and worked with intimately. They were professionals who I respected. My mindset changed to, “Don’t be a scaredy-cat … they aren’t allowed to kill me; it is against the rules!” So I jumped off the cliff and fell about 10’ into the arms of the instructors, who congratulated me for passing the course.

I had faith in the integrity of my leaders and that they were pros & intended to develop me into the best soldier I could be. I knew they were consummate professionals, and I knew exactly what results in they expected. In short, I trusted them. Sadly that day, three guys didn’t believe, didn’t fling themselves off the cliff and failed the course.

Trust is remarkable; if it is present, it is an exponential force multiplier. If absent, it is a cost that can take down a person, the team and the objectives of the organization

5 steps to get your boss off you back and make everyone look good

 

It was a dreary day 10 years ago, when a Cessna plane carrying 10 people crashed, shortly after taking off from Pelee Island. On Jan. 17, 2004 Georgian Express Flight 126 crashed into the icy waters of Lake Erie. The pilot, his fiancée and eight hunters from the area were killed. Without a doubt it was a huge tragedy for the family and friends of the 10 casualties, but in the big scheme of world disasters and crises it was a relatively small event.

That said there were over 10 agencies involved with the response: Ontario Provincial Police; local fire departments; emergency medical services; Red Cross; 2 municipal governments; provincial agencies; national transportation safety board; coroners; and, more. Each of these agencies had their own mandate & mission and they are all lead with by people with bosses & organizational agendas and all had HUGE egos.

How was this managed and led in a way that achieved all of the goals of all of the organizations? It was done by using the established emergency management systems and with communication with our organizations.

But the single most important thing that happened that day was the development of a team charter that laid out the game plan & role of each agency. And the most important part of the team charter was the definition of a clear MISSION.

I worked hard with the Police Inspector in charge of the response to define that mission that was posted prominently across the wall of the operations centre: To recovery the bodies and investigate the crash with the utmost respect & dignity to the casualties and their families.

Once your mission is defined then complete your charter by adapting this time tested 5-step military tool – SMEAC – to build your team’s charter.

  1. Situation.
  2. Mission and Objectives.
  3. Execution.
  4. Administration.
  5. Command & Control.

Situation

This is the introduction to the charter and should answer the following questions:

  • What problem is being addressed?
  • What result or delivery is expected?
  • Why is this important?

Mission and Objectives

By defining a mission, the team knows what it has to achieve as in the Pelee Island crash: To recovery the bodies and investigate the crash with the utmost respect & dignity to the casualties and their families.

Execution

By negotiating the execution phase of a Team Charter ensures that everyone understands:

  • Why the project needs to be carried out;
  • What the objectives and measures of success are;
  • Who is doing what; and,
  • With what resources.

Administration and Support

This section lists the resources available to the team to accomplish its goals. This includes:

  • Budgets;
  • Time;
  • Equipment; and,
  • etc.

Command, Control & Communications

Teams are most effective when they have members with:

  • The skills and experience needed to do the job;
  • They know where they fit into the organization;
  • Who is in charge;
  • What is expected of them; and
  • That they not get bogged down in communication.

11 questions that You can use to gauge if a Board is fulfilling its two primary roles?

I heard a CEO griping about Boards recently. She said that the system is broken and that Boards of Directors should be done away with.

I am not sure I disagree 100% with her opinion that Boards are broken, but I completely disagree with the notion that they should be taken to the trash heap.

Until you start your own privately held company or foundation that does humanitarian work and fund it with your own money, you need to have a Board. Public companies and charitable organizations are fundamentally using other people’s money to do work and therefore require oversight.

And lets not forget one very important reason it is the law!

I recently attended a Corporate Directors Institute of Canada breakfast seminar where Board roles and responsibilities were discussed. The Panel consisted:

  • Marcel Coutu (Formerly Chairman of Syncrude Canada and President & CEO of Canadian Oil Sands Limited),
  • Tim Hearn (Formerly Chairman and President & CEO of Imperial Oil Limited), and
  • Brian MacNeill (Formerly Chairman of Petro-Canada and President & CEO of Enbridge Inc.)

While the conversation was focused on corporate boards the lessons shared by that august panel are instantly transferable to nonprofit boards. There was unanimity across the panel that the two main roles of any Board are to:

 

  • Provide robust stewardship over the achieving results based on the organization’s strategic objectives and priorities.

 

  • Support the CEO or ED to ensure that person is not overwhelmed by ‘events’ and that they can focus on the important and strategic work of the organization.

 

How can a Board member or ED/CEO gauge that a Board is fulfilling those two roles?

 

Try this simple exercise: Rank your Board experiences from 1 (lowest) to 5 (highest) for these 11 questions:

 

  1. I have a clear idea of my role on the Board: How I have impact: and, what is expected of my participation?

 

1————-2————3————4————5

 

  1. I am satisfied with my personal performance as a Board member?

 

1————-2————3————4————5

 

  1. I can clearly state what the most important achievement the Board had in the last year?

 

1————-2————3————4————5

 

  1. The Board facilitates conversation and debate that moves the organization forward?

 

1————-2————3————4————5

 

  1. The Board participates in ongoing and continuous improvement?

 

1————-2————3————4————5

 

  1. I have a clear understanding of the oversight role of the Board in regards to the executive leadership of the ED or CEO?

 

1————-2————3————4————5

 

  1. Most of the Board’s meeting time is spent on the organization’s mission, vision and achieving its strategic objectives?

 

1————-2————3————4————5

 

  1. The Board has its own multi-year goals?

 

1————-2————3————4————5

 

  1. The contribution of each member is evaluated annually?

 

1————-2————3————4————5

 

  1. I comfortably understand 75% of the financial data I am presented?

 

1————-2————3————4————5

 

  1. I review the material I am given in advance of a meeting?

 

1————-2————3————4————5

 

Now What?

 

Well we can’t fix everything all at once. So follow these simple steps:

 

  1. Pick one or two areas where you think could you improve your assessment score by one point.
  2. Take a moment and write out a few ideas that you have on how to move the dial up one point
  3. Have a conversation with your Board Chair about your concerns and offer solutions.
  4. Work with your Board team to improve the experience for everyone
  5. And Finally, ensure there is a laser-like focus on the Board’s primary roles of stewardship of the organization’ mission & vision and the support of the organization’s executive

 

Do you still need help?

 

Consider your Board as you would another team within your organization: if things aren’t going well invest in their performance through professional development and team coaching.

 

Click here to ask for help

 

Following these links to read previous logs on Boards:

 

 

4 things you can do to not be bored by your board experience!

I have been blogging for over a year now and one of the subjects that consistently receive the most readers is Boards of Directors and Board & Staff relation. I have decided to delve into this subject deeper with a 3-Part long blog format.

Read:

Have you ever been the victim of being a Board of Directors member or supporting staff?

You have been on a Board of Directors for four meetings and you are already frustrated?

Welcome to Part 1: I didn’t sign up for this!

If ever a group regularly took the blame for the state of the non-profit sector it is Boards of Directors. One can barely read anything published about charities and non-profits without reading something disheartening about Boards of Directors.

You likely have heard the litany of things that Boards of Directors are blamed for: They won’t fundraise; They don’t know their role; They leave their brains at the door; They do things they would never do in their own businesses; etc. To hear that you have to wonder if each and every Board of Directors is in dire need of board development assistance and by extension that each and every individual board members is at fault?

I certainly do not believe that in is fair to place the full burden of this issue at the feet of Board members, but clearly, the degree of dissatisfaction people have with their board experience is trying to tell us something – that the system of “non-profit governance” as we know it is not working.

Maybe it is time to stop looking at governance as a “problem to be solved,” and instead see governance as an “opportunity.” As a great friend once addresses a group of governance volunteers, she said: ‘ the bylaws only prescribe the Council with a couple things it must do … It says nothing about what you can’t do.”

It is time to focus.

Ask board members why they join boards and you will get answers like: They care about the cause; They want to be associated with an honourable organization; and, They want to make a difference.

Now ask those same board members what they talk about at board meetings, and I would bet it is not about caring and making a difference. They are not focusing on what matters most to them, to the organization, and to their communities.

So what has governance been focusing on? To answer that, we need to look at all the functions of being a board.

There are four functions every board addresses in some way or another:

  1. Leadership: Ensuring the organization is creating as much community impact as possible
  2. Legal: Ensuring the organization is complying with all its legal obligations.
  3. Operations: Ensuring the organization’s work is getting done and being done ethically, legally and effectively.
  4. Board Mechanics: The day-to-day work of what it takes to be a successful board (recruitment, policy-setting, etc.)

Where Are Boards Aiming Their Efforts?

As we consider those 4 functions of board work, some interesting things reveal themselves.

  • Only the leadership function is about creating results on behalf of the communities we serve.
  • The other three functions – legal oversight, operational oversight, and board mechanics – are all about how the organization does its work.
  • Boards are taught that if its financial, the internal means and HR house is in order and the board has talked about its mission at least once during the year – most board evaluations would say that board is “effective.”

In theory an organization could be dubbed “excellent” if it were 100% focused on HR, Finances and the mechanics of Board operations and didn’t help a single client.

The Results

The vast majority of board members volunteer significant amounts of their time to serve on boards because they care about the cause and want to help create change. But given how many Boards operate, what happens to the people who serve on them:

  1. Organizations lose a valuable strategic resource

Boards could be the inspired champions for creating significant, visionary, long term impact in our communities. They could be the link to all the potential and all the engaged energy of the whole community. Instead, they are “pushing papers around” and eating cold pizza.

  1. Boards suck the life out of the directors

Because the reason they joined the board is absent from what boards actually focus on, board members everywhere report the same symptoms: Board meetings are dull. They are uninspired. They are focused on things board members neither understand nor care about, even though they know they should.

  1. Governance is a Recipe for Dysfunction

Emphasizing the busy-work over the strategic goals you wish to achieve creates a check-the-box mentality focused almost exclusively on keeping the organization out of trouble. That results in focusing the Board’s energy on a checklist of all the things that could possibly go wrong instead of all the good things and al of the potential.

So What Is The Answer?

Boards could and should be the single most powerful force for change in nonprofits and the charitable sector. I believe they can achieve this by:

  1. Focusing first and foremost on providing extraordinary community results by maintaining a laser-like focus on the goals that move towards the organization’s mission and vision.
  1. Boards, with their staff partners, need to govern towards the achievement of creating extraordinary, visionary, long term impact in their communities and the reason board members signed on in the first place
  1. Organizations must stop seeing governance as a problem-to-be-solved, and instead view governance as an opportunity to change the world.
  1. Manage risk and do that job seamlessly, without fear that they have missed something that will come back to harm them later.

Read:

Have you ever been the victim of being a Board of Directors member or supporting staff?

You have been on a Board of Directors for four meetings and you are already frustrated?

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