Happy Easter Mrs. CEO,
I am one of your employees.
I work in operations, and I don’t have a fancy title.
I like working here, I like what I do, and I love my career. My role here has grown in ways I never expected, and I am thrilled with the direction my job has taken.
I wanted to write you because I only see you at last year’s Zoom Christmas party or on the website, but I never have the chance to talk to you.
I understand that you are super busy running the company, travelling, and keeping stakeholders & shareholders happy.
And, I didn’t want to come off as a whiner but wanted to share a few of the things that I see, but you might not notice:
Corporate Strategy – I know your executive teams go off to think about strategy from time to time.
But at my level, I know what my tasks are, but I have no idea how I contribute to the company’s success. When I ask my supervisor, he throws his hands up and says It doesn’t matter because Corporate has no idea.
Company Values – Our corporate values look good on the banner and the website, but it doesn’t seem to impact me down here.
There are roadblocks everywhere to getting our work done.
And it seems better to keep our mouths shut than try to tell a supervisor about problems.
Performance – I have been passed over for a promotion a couple of times. It never seems fair because nobody has ever taken the time to explain why.
I would like to get promoted or a raise, but the process seems mysterious, and nobody knows how the system works.
Town-halls & Teleconferences – I think I know what you are trying to do, but they are hours long and full of last year’s numbers and technical jargon.
The company you describe in your presentations sounds like Google, and as much as I want to believe your description, it doesn’t feel that way.
I struggle to know why you see such a different picture of the company than we do.
I try to have a positive attitude and look for ways to contribute more, but the people I work with are frustrated and discouraged. No one seems to know what is going on, the reorganization a few months ago was nerve-racking, and we are all a bit scared.
I want success for the company because I like it here. But I must admit, I am struggling to understand why our managers are not trained to help us get there.
Maybe you, or some of your executives, could stop presenting to us and stop by the shop floor and talk with us and listen to us. You might learn that there seems to be something missing because things are not going well at my level.
We like you, the company and our jobs and only want the best for everyone. We need to understand.
Your Worried But Loyal Worker
Written with credit to several online examples