Tag Steve Armstrong

It’s impossible to avoid hearing about AI these days.

From those who praise it to those who warn about an impending apocalypse because of it, there is no shortage of opinions or predictions about it.

Instead of discussing AI’s pros and cons or capabilities, I will try something different in this post.

Today I will interview an AI by asking ChatGPT questions about leadership!

What do you think about ChatGPT’s responses?

We’ve all been there.

Once a year, our manager would call us into their office and review what we had done well throughout the year – or, more likely, what we had done wrong eleven months ago. Then we would leave the manager’s office and return to work exactly like before.

Nothing changed! This is why it’s time to replace the performance review process.

Read more about the difference between High Potential and High Performance.

Need more reasons?

Performance Reviews Aren’t Effective – Performance reviews rarely lead to a change in behaviour by the manager or the employee. Year after year, most managers give employees the same feedback. And most employees don’t do anything in response. One reported that as little as one-third of employees showed improvement after their annual review. That’s likely because performance reviews rarely offer actionable steps for employees to take when struggling.

Performance Reviews Aren’t Reliable – Seventy-seven percent of HR executives believe performance reviews don’t accurately reflect employee contributions, according to CEB research. And CEB’s HR practice leader Rose Mueller-Hanson agrees with those executives. She states, “Our research shows that individual performance ratings have zero correlation with actual business results.”

Performance Reviews Are Time-Consuming – A recent CEB survey found that managers spend an average of 210 hours yearly in performance management activities. Managers said their employees, in turn, each spend 40 hours a year. Deloitte reported that its approximately 244,000 employees spent more than 2 million hours a year on performance reviews. That’s much time spent on something that is proven to be unreliable and ineffective.

Performance Reviews Are Costly – Besides the time it takes to perform annual reviews, there’s the actual cost. According to information from the CEB, a company spends about $3,500 per employee on yearly reviews.

Given the time and cost of performance reviews, it’s surprising that more companies haven’t given them up yet. But if those aren’t enough reasons for you, the new research on how ineffective and misleading they are!

It’s time to stop evaluating performance and invest in potential.

High potentials can be challenging to identify for two reasons:

First, high performance is easy to observe and drowns out the less obvious attributes and behaviours that characterize high potentials—such as change management or learning capabilities.

Second, few organizations codify the attributes and competencies they value in their ideal employees—which means that managers don’t know precisely what to look for to assess potential.

As a result, most managers focus exclusively on performance, which can be a problem.

When performance is the only criterion employees are evaluated on, high performers will be the only ones moving up—and high potentials will move out.

You should value and reward performance, but it can’t be the only entry point.

Learn more about the Better Leader Inner Circle

What are the key characteristics of high-potential employees?

The characteristics of high-potential employees include Ability, Aspiration, Behaviour, Social Skills, Adaptability and Leadership. These traits are critical to identifying employee abilities that can contribute to the business and enable employers to put development programmes in place to maximize the skills of these individuals.

Ability relates to performance, an individual’s expertise, innate skills, and capacity to work autonomously and consistently deliver results. 

Aspiration is the desire to grow, taking accountability for decision-making. They share a drive to achieve, individually and as a team, and support and encourage growth.

Behaviour is one of the easiest traits to identify. High Potential Employees Show an increased capability to learn, cooperate with others and manage their behaviours and emotions and how they behave under pressure.

Social skills and High Emotional Intelligence allow High Potential Employees to adapt their personalities to different responsibilities and changing circumstances.

Adaptability. Under pressure, High Potential Employees usually remain calm, continue to perform, and can pivot easily.

Leadership is imperative for High Potential Employees to understand and respect quality leadership and aspire to fulfil such roles successfully.

L’esprit de l’escalier:

We have all been there.

You are responding to a job interview question or having a spirited debate.

When it is over, and you walk away, that is when you think of that perfect response.

And I mean perfect, the mother of all answers and proof of your wisdom and powerful intellect.

Except, no one is there to hear you.

The literal translation of L’esprit de l’escalier means “the spirit of the staircase.”

The phrase is attributed to an 18th-century French philosopher who was berated at a party in a Parisian loft.

He left the party and went to the ground floor, where he looked back up the staircase.

And at that moment, he found his wits and came up with the perfect reply.

Letting an audience member down

Recently I spoke at the Certified Human Resources Professionals conference.

The workshop was titled: The HR Professional’s Dilemma: Leading When You Have Full Responsibility, But No Authority.

Read how you can bring this workshop to your team

I have to say it went well. The audience was engaged. I felt great.

Then the last question of the session was asked: “What do you do when no one is supporting the project you are trying to get done.”

I gave an okay answer, but not the best solution.

The conference centre is built into a hill, and there are several long escalators to ride as you move through the building.

When I got to the bottom of one escalator, literally and figuratively, L’esprit de l’escalier hit me.

The response I should have given came to me.

I should have responded with a series of questions:

Who’s project is it?

 Is it your project or the organization’s project?

 Have your peer and leadership teams said the project was vital to achieving the organization’s strategic objectives?

 Because if the project is only your priority and not the whole organization’s, it will be hard to move it forward.

 If everyone is not pulling together towards success, you will be all alone pushing a rope.

Read about asking better questions.

Wasting $20,000

It happened to me.

I dreamed of hosting a high-end conference to promote my organization’s work and establish us as a world-class centre of excellence.

I put into my team and personal performance objectives and got them into the organization’s strategic plan.

Nice Eh?

Sure-fire success!

But it was only my plan.

My peers and boss seemed okay with it and did nothing to stop me from moving this forward.

I made $20K worth of commitments to meeting planners, hotels, and speakers.

And it failed because it wasn’t an organizational objective.

Only mine.

The better answer

If the project you are working on does not help your organization meet its strategic objectives.

If it doesn’t help your boss meet their performance objectives.

If it doesn’t support your peers’ objectives

Then you are undertaking a Sisyphean task or are shouting up the staircase.

Read about Sisyphean tasks

So, ask yourself why you are doing it.

Unlike the military, which is used to manage battlefield stress, civilians generally receive perfunctory support when they deal with trauma.

I recently read a 2002 Harvard Business Review (HBR) article titled Leading Through Trauma. In the paper, the authors argue that:  

“Although the human capacity to show compassion is universal, some organizations suppress it while others create an environment in which compassion is not only expressed but spread.”

They have a good point. 

Get the seven things you can do to lead that won’t cost a cent

Whether trauma happens at the individual level – unexpected medical diagnosis – or the collective level – a disaster strikes a community – the fallout is real and calls for leaders to express more than empathy. 

The article explains that leaders can meet this challenge by understanding the need for meaning and taking appropriate action.  

• Meaning occurs when people try to make sense of the traumatic event and often find themselves soul-searching – asking difficult questions.  
• Leaders can take action by making it ok for people to process the tough questions, providing knowledgeable resources to support the effort, establishing routines that offer stability, and creating networks of those who can learn from and help each other. 

As I considered the article, I felt we all long for this type of leadership as we face the complexity of today’s world and experience both heightened awareness of traumatic events and a lack of humanity.   

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Considering these thoughts, consider who around you might be dealing with a traumatic event and explore how you might meet their needs. 

By the way, this isn’t just a top-down leadership idea… 

A few years ago, a co-worker’s brother passed away. The funeral was held in a small community several hours outside of Calgary.

Family and friends filled the building.

I looked around at the many faces who had shown up to mourn the loss and celebrate this man’s life.

Except for my friend and co-worker, I didn’t know a soul,

I saw my co-worker; he greeted me like a long-lost friend, swept me by the arm, led me to the front of the hall and sat me down with the family. 

I knew my friend was going through a traumatic event and showed up to support me.

He likely would never have noticed, nor held it against me, if I chose not to attend the service. But he certainly appreciated that I was there.

Learn more about how you can be a Better Leader.

Please consider those in your life who may be going through a difficult time this week. Reach out to them. You don’t have to jump on a plane and travel halfway across the country. You can pick up the phone, email, or drop a card in the mail.  

I think that we all agree that we need more humanity in the world; take this opportunity to provide it.

Based on articles by Stav Ziv and  Melody Wilding

Have you ever felt an ominous lump in your throat during a meeting? Maybe you’ve noticed tears forming and then slowly gathering, giving the office a slight blur as you pretend to cough them away.

I have.

When my last job ended, I felt a massive relief as I was very unhappy with what was happening around me. At the same time, emotions were running close to the surface as I loved my work and the people I worked with, and my ego was getting beat up because I felt like I was failing.

I felt my breath catching and prayed no one would look at me, let alone ask me a question, because, at times, I felt the moment I tried to speak, I’d break down.

If you’ve been there, you might also have wondered how to stop crying or how to avoid or delay getting there in the first place.

You’re certainly not alone. A recent survey from the staffing firm Robert Half found that 45% of respondents, all workers in the U.S., had cried in an office environment.

Read about me and being an Ass

Is it okay to cry at work?

The short answer is that it depends—on what kind of situation you’re in when the tears come, how frequently, who’s around when it does, and your work environment.

I come from a military background, where If you cried, you had better have a bone sticking out of you. Most people believe crying can have negative consequences. According to the Robert Half survey, roughly 70% of workers and CFOs agreed that it “can undermine career prospects” or that “crying at work is perceived as weak or immature.”

Only 30% thought that “crying has no negative effect—it shows you’re human.”

There are situations where it’s best not to cry, like when you’re an employee talking to a supervisor (especially if you have a complicated relationship), a woman in a group of men, a presenter standing in front of others in power in a tense situation, or at odds with a colleague.

Read more about wearing your Heart on Your Sleeve

Kimberly D. Elsbach (Ph.D. Stanford University) is a Professor of Management; she adds, “The dangerous part of crying is it repositions us farther down the power position,” Dudley says. “In any situation when we cry, we risk losing our power, credibility, and believability.”

What’s Gender Got to Do With It? Men who cry at work are often judged harshly. Sadly, women who cry may reinforce stereotypical attitudes toward gender in the workplace.

4 Ways to Stop Crying (or at Least Avoid or Delay It)

Depending on the situation, you don’t necessarily have to consider crying at work a career killer.

But here are a few things you can do to tamp down oncoming tears, delay them long enough to find a safe place to let them out or make you less likely to cry in the first place.

1. Take a Deep Breath

A common suggestion for avoiding tears is to practice deep breathing when you feel the waterworks coming on.

Take a Break and Get Away From the Situation

If you think you might start crying and you’re in a setting where you don’t want that to happen, the best thing you can do is remove yourself from the situation. If you’re leading a meeting, you can tell everyone to take a 10-minute break and reconvene. Otherwise, you can quietly step out—people always go to the bathroom.

3. Stop the Thoughts That Are Making You Cry (This’ll Take Some Practice)

If you can’t physically escape the situation, that doesn’t mean you can’t mentally get away. Whatever provokes your crying response, try to put that out of your mind and think about something unrelated instead.

4. Eliminate or Reduce Stressors in Your Life, if You Can

You can avoid crying well before you find yourself in a tear-inducing situation. Ensure you’re getting enough sleep, adequately fed, and hydrated. Try to reduce or eliminate other stressors in your life, too.

The Argument for Not Avoiding Tears at Work

Next time you think about how to stop crying, consider that it might not always be such a terrible thing, and you can help make it just one more normal response in the spectrum of what’s acceptable at work.

And don’t forget that you can play a role when you’re crying and when you notice someone else in the office call. “We can only start changing this if we start to change how we think about it with others,”

So don’t be so hard on yourself if you occasionally feel the tears coming at work.

And don’t be so hard on your colleagues if and when they cry at work.

Crying is a sign of our humanity, and we want to see the society in our colleagues and leaders.”

The goal of a leader is to ensure that your team finds a solution to their problem.

To do that, they have to know what the problem is. You must know how to ask open-ended leadership questions to ensure successful conversations. Open-ended questions are essential for any leadership strategy because they allow you to understand your employee’s wishes and needs with subtlety.

What Is an Open-Ended Leadership Question?

An open-ended question is not one with a simple answer. When understanding an employee’s motivations and goals, you don’t want curt “yes” or “no” answers; you want them to deliberate and talk at length.

You want to know their point of view, and open-ended questions make that happen. The more the employee says in response to the first question, the more details you have to ask further questions.

The clearest example of an open-ended versus a closed-ended question is “Do you have any questions?” versus “What questions can I answer?”. The first could prompt a simple “no,” and then there is a lull in the conversation. The second, however, starts your listener to deliberate longer and ask several questions they may not have thought of.

Questions usually asked by leaders include fact-gathering questions, goal-oriented questions, and rapport-building questions. All of these are good and useful to the leadership process, but each needs to allow for an open-ended answer and tie in with the larger goals and needs of the employee.

Benefits of Open-Ended Question

Many things asking open-ended questions equips you with better leadership skills. For example:

• It allows you to build trust and rapport with the employee, as it demonstrates your interest.
• You can learn more about the employee wants and preferences and define needs, goals, challenges, and other data.
• It places you as the expert in the discussion, presenting the value you bring to the table. 

Open-Ended Rapport-Building Questions

Rapport-building questions start the conversation, get your employee talking, and help you understand the person you’re working with. It can also make you both more comfortable with a more personal connection and allow you to begin gathering the necessary information.

Examples:

• • Can you tell me about your priorities for this meeting?
  • What is your background?
  • How is business going?
  • Please tell me about your upcoming plans for the year.
  • What would you like to see improve?
  • What is your biggest challenge right now?
  • Could you list your concerns in this area?

 Open-Ended Qualifying Questions

These questions can help determine the interest level of your employee in how you’ve approached the conversation. It can also let you know how to proceed. Not every employee will buy what you’re selling, and it’s essential to figure out how much an employee is committed.

Examples:

• • What is your timeline for this to be resolved?
  • What do you see as the next steps moving forward?
  • How do you decide this?
  • When should you assess these solutions?
  • How should we move forward after this?

Open-Ended Priority Questions

These questions help discover and address your employees’ roadblocks or concerns and further understand their priorities and needs. These questions should be carefully constructed not to steer the conversation toward something that can’t be fixed. Be sure to treat each employee individually, and don’t assume you know their priorities based only on similar customers.

Examples:

• What would you like to achieve in the upcoming year?
• How is that problem changing how you operate?
• What isn’t working in the current setup?
• What improvements are you hoping to gain from this?
• What would prevent you from making this change right now?

 Open-Ended Discovery Questions

A discovery question should be clarifying and probing, provoking thought and deliberation in your employee. The better you understand the employee’s wishes, the better you can tailor a solution to their needs.

Examples:

• • What are your intentions for the future?
  • Can you elaborate on that?
  • What are your reservations?
  • What needs to be fixed with the current process?
  • What have I not covered that you’d like to hear more about?

 Open-Ended Goal-Based Questions

These help you discover the wishes and wants of your employee if you listen closely. When you know what’s holding them back from achieving their goals, you can better assist them with a solution. Focusing on the benefits of your product and how they attune to the purposes of the employee can also help close a deal.

Examples:

• • Why do you think this solution isn’t working?
  • How is the problem affecting your work?
  • What do you want this meeting to achieve?
  • How should we assess the success of this?
  • What could we do to avoid similar problems?

 Responding to the Answers to Open-Ended Questions

Be sure to ask your questions without rushing into them or being pushy. Show your genuine interest. Your questions should, fundamentally, make your employee talk for as long as they want, and you must be sure to listen to them and provide helpful conversation. Be patient and don’t interrupt; everything you hear can benefit a sale.

Learning How to Ask the Right Questions

Increasing your experience with leadership discussions will allow you to keep a better ear out for helpful information.

When you know what to look for, you will find that subsequent conversations will go easier.